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Resolution authorizing the Mayor and the Director of Innovation & Performance, on behalf of the City of Pittsburgh, to enter into an agreement or agreements and amendments thereto with Vision Point Systems ("VPS") to obtain Twilio Flex support services to meet the needs of the City of Pittsburgh, for a total cost not-to-exceed Sixteen Thousand Dollars ($16,000) over one year.
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Be it resolved by the Council of the City of Pittsburgh as follows:
Section 1. Resolution authorizing the Mayor and the Director of Innovation & Performance to enter, on behalf of the City of Pittsburgh, into an agreement or agreements and amendments thereto with Vision Point Systems ("VPS") to obtain Twilio Flex support services. The general objective of retaining VPS is to provide exceptional and reliable services for our call centers. Total cost is not-to-exceed Sixteen Thousand Dollars ($16,000) over one year.
Funds for said agreement shall be paid from the following accounts:
2024
11101.103000.55.55201.2024 $16,000
TOTAL NOT TO EXCEED: $16,000
Section 2. The agreements or agreements and amendments are subject to the approval of the City Solicitor as to form.
Section 3. Any Ordinance or Resolution or part thereof conflicting with the provisions of this Resolution is hereby repealed so far as the same affects this Resolution.