Title
Resolution amending Resolution 628-2024, authorizing the Mayor and the Director of Innovation & Performance, on behalf of the City of Pittsburgh, to enter into an agreement or agreements and amendments thereto with Vision Point Systems ("VPS") to obtain Twilio Flex support services, with the general objective of retaining VPS to provide exceptional and reliable services for our call centers, by increasing the approved amount by Thirty-Two Thousand Dollars ($32,000) for an amended total cost-not-to-exceed Forty-Eight Thousand Dollars ($48,000) over three (3) years.
(Waiver of Competitive Process Received)
Body
Be it resolved by the Council of the City of Pittsburgh as follows:
Resolution 628-2024, "Resolution authorizing the Mayor and the Director of Innovation & Performance to enter, on behalf of the City of Pittsburgh, into an agreement or agreements and amendments thereto with Vision Point Systems ("VPS") to obtain Twilio Flex support services. The general objective of retaining VPS is to provide exceptional and reliable services for our call centers. Total cost is not-to-exceed Sixteen Thousand Dollars ($16,000) over one year" is hereby amended as follows:
Section 1: Resolution authorizing the Mayor and the Director of Innovation & Performance to enter, on behalf of the City of Pittsburgh, into an agreement or agreements and amendments thereto with Vision Point Systems ("VPS") to obtain Twilio Flex support services, with the general objective of retaining VPS to provide exceptional and reliable services for our call centers, by increasing the approved amount by Thirty-Two Thousand Dollars ($32,000) for an amended total cost-not-to-exceed Forty-Eight Thousand Dollars ($48,000) over three (3) years.
Funds for said agreement shall be paid from the following accounts:
11101.103000.55.55201.2024 $16,000
11101.103000.55.55201.2025 $16,000
11101.103000.55.55201.2026 $16,000
TOTAL NOT TO EXCEED: $48,000
Section 2: The agreements or agreement...
Click here for full text