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File #: 2025-2058    Version: 1
Type: Resolution Status: To Be Presented
File created: 7/11/2025 In control: Committee on Innovation, Performance, Asset Management, and Technology
On agenda: 7/15/2025 Final action:
Enactment date: Enactment #:
Effective date:    
Title: Resolution amending Resolution 877-2024, authorizing the Mayor, the Director of the Department of Innovation & Performance, and the Office of the Mayor, to enter into an agreement or agreements or amendments thereto with Incapsulate, now doing business as Accenture, to upgrade the City's Customer Relationship Management (CRM) system and our related capabilities and processes, by increasing the approved amount by Thirty Thousand Dollars ($30,000) for a total cost not-to-exceed One Million One Hundred Twenty-Five Thousand Seven Hundred Fifty-Five Dollars and Thirty-Three Cents ($1,125,755.33) over three (3) years, subject to appropriation by City Council in future budget years.
Indexes: AGREEMENTS (AMENDING)
Attachments: 1. 2025-2058 Cover Letter-Accenture legislation letter 7-3-25 - signed, 2. Summary 2025-2058
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Resolution amending Resolution 877-2024, authorizing the Mayor, the Director of the Department of Innovation & Performance, and the Office of the Mayor, to enter into an agreement or agreements or amendments thereto with Incapsulate, now doing business as Accenture, to upgrade the City's Customer Relationship Management (CRM) system and our related capabilities and processes, by increasing the approved amount by Thirty Thousand Dollars ($30,000) for a total cost not-to-exceed One Million One Hundred Twenty-Five Thousand Seven Hundred Fifty-Five Dollars and Thirty-Three Cents ($1,125,755.33) over three (3) years, subject to appropriation by City Council in future budget years.

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Be it resolved by the Council of the City of Pittsburgh as follows:

Resolution 877-2024, "The Mayor, the Director of the Department of Innovation & Performance, and the Office of the Mayor, are authorized to enter into an agreement or agreements or amendments thereto with Incapsulate, now doing business as Accenture, to upgrade the City's Customer Relationship Management (CRM) system and our related capabilities and processes, for a total cost not-to-exceed One Million Ninety-Five Thousand Seven Hundred Fifty-Five Dollars and Thirty-Three Cents ($1,095,755.33), subject to appropriation by City Council in future budget years" is hereby amended as follows:

Section 1. The Mayor, the Director of the Department of Innovation & Performance, and the Office of the Mayor, are authorized to enter into an agreement or agreements or amendments thereto with Incapsulate, now doing business as Accenture, to upgrade the City's Customer Relationship Management (CRM) system and our related capabilities and processes, by increasing the approved amount by Thirty Thousand Dollars ($30,000) for a total cost not-to-exceed One Million One Hundred Twenty-Five Thousand Seven Hundred Fifty-Five Dollars and Thirty-Three Cents ($1,125,755.33) over three (3) years, subject to appropriation by City Co...

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